Shipping Policy

Last updated: March 2026

Every Lyve order is cold-chain handled from our facility to your door, shipped in discreet, unmarked packaging. Here's exactly what to expect.

1. Shipping charges

• Free shipping on all prepaid orders above ₹999.
• A flat shipping fee applies on orders below this threshold, shown at checkout before you pay.
• Cash on Delivery (COD) orders carry a small COD handling fee, shown at checkout.

2. Order tracking

You'll receive a tracking link via email and SMS/WhatsApp as soon as your order is dispatched. You can also write to care@lyvewoman.com with your order number for a status update.

3. Cold-chain & packaging

Because our shots are a perishable, refrigerated product once opened, we pack every order with adequate insulation for transit. We recommend refrigerating your box as soon as it arrives, even if it feels cool to the touch.

4. Delayed or lost shipments

While we work with reliable courier partners, occasional delays can happen due to weather, regional disruptions, or courier-side issues. If your order is significantly delayed or appears lost in transit, contact us at care@lyvewoman.com and we'll investigate and resolve it — including a reshipment or refund where appropriate.

5. Incorrect address

Please double-check your delivery address at checkout. If an order is returned to us due to an incorrect or incomplete address provided by you, reshipping charges may apply.

6. Serviceability

In rare cases, a pin code may be temporarily unserviceable by our courier partners. If this affects your order, we'll notify you and offer an alternative delivery option, a wait, or a full refund.

7. Questions

For anything shipping-related, reach us at care@lyvewoman.com or visit our Contact page. See also our Refund & Cancellation Policy.