Refund & Cancellation Policy

Because Lyve products are consumable, perishable food supplements, our refund policy is built around safety first, fairness second. Here's exactly how it works.

1. Order cancellation

• You can cancel your order for free any time before it is dispatched, by writing to care@lyvewoman.com or via WhatsApp with your order number.
• Once an order has been dispatched, it cannot be cancelled — but you can refuse delivery or initiate a return as described below.

2. Returns on consumable products

For hygiene and safety reasons, we cannot accept returns of opened or used bottles. We can only accept a return if:

• You received a damaged, leaking, tampered, or incorrect product
• The product arrived visibly spoiled or with broken seals due to a shipping issue
• The box is unopened, with all bottles intact and seals unbroken

Please raise a return request within 48 hours of delivery, with photos of the product and packaging, at care@lyvewoman.com.

3. How refunds work

• Prepaid orders are refunded to the original payment method.
• COD orders are refunded via bank transfer or UPI, once you share the details with our support team.
• Shipping charges are non-refundable unless the return is due to our error (damaged, wrong or defective product).

4. Subscription refunds

You can cancel a Subscribe & Save plan any time before the next billing date to avoid the next charge — see our Terms & Conditions for details. Amounts already charged for a dispatched box follow the standard return process above.

5. Non-returnable situations

• Change of mind after the product has been opened or used
• Delay in raising a request beyond 48 hours of delivery, without a valid reason
• Products purchased through unauthorised third-party sellers, not directly from lyvewoman.com

6. Exchanges

We don't currently offer product-for-product exchanges. If you've received a wrong or damaged item, we'll process it as a return and refund, or reship the correct item at no extra cost — whichever you prefer.

7. Need help?

Reach us at care@lyvewoman.com or visit our Contact page — we aim to respond within 24 hours.